Frequently Asked Questions

Find answers to all your storage and moving questions at Storage Masters. We provide convenient storage units in PA!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

Do you offer a free moving truck?

Yes. The free moving truck rental at STORExpress makes moving into your storage unit easy in two ways. First, you will save time by avoiding multiple car trips. Our easy-to-drive moving trucks have large cargo areas that can accommodate appliances, furniture, boxes, bins, art supplies, band equipment, and much more. Loading docks and drive thru buildings allow our customers to easily move belongings into their storage unit.

How much notice do I need to provide before moving out?

None. Just remove your lock when you are done clearing out your space and stop by our office on your way out to let us know you’ve vacated your unit.

What are your office hours?

STORExpress has multiple self storage locations in the Pittsburgh area as well as a facility in Warren, OH. By navigating to your nearest storage facility, you will find the office and gate hours along with self storage facts and storage resources.

What does climate-controlled mean?

There are two types of self storage units: conventional (also known as non-climate controlled) or climate-controlled storage units (also known as temperature controlled units). We offer special climate-controlled storage units that provide a constant temperature range as well as indoor climate controlled units.

What storage rental options are available?

We offer a wide range of self storage solutions from 5’ x 5’ closet size units all the way up to 10’ x 20 storage units equipped for large scale moving and storage. We also offer a wide variety of business storage solutions and specialty storage options.

When can I access my storage unit?

You have access to your unit 7 days a week, 365 days a year. Please refer to the details on your STORExpress location page for gate access hours.

How can I pay my bill?

Click on the Pay Bill link in the top right-hand corner to make an online payment at any of our ten Pittsburgh area locations. You can also call to speak with a location manager to set up other methods of payment.

Is there a security deposit?

No. While other storage companies may charge a deposit, there is no security deposit for STORExpress.

What do I need to have with me to rent a storage unit?

You will need one form of current federal or state issued identification with a photograph and signature on it, such as your driver’s license, a phone number where we can reach you if needed.

What is the first step to find self storage rental solutions near me?

Use our convenient “Find Storage” search box to locate our Pittsburgh storage locations nearest you and our Ohio location. This will take you to the closest location page with self storage information and other storage resources.

What types of specialty storage do you offer?
Where are your locations?

View our storage options now. We have locations in the following areas: - Warren, OH - Pittsburgh, PA - Turtle Creek, PA - New Kensington, PA - Murrysville, PA - McKees Rocks, PA - Forrest Hills, PA - Etna, PA - Mt. Lebanon, PA - Mt. Pleasant, PA- South Side, Pittsburgh, Slippery Rock,  PA - South Hills, PA - Robinson, PA

Some of the most frequently asked self storage questions

Please browse these answers to some of the most frequently asked self storage questions.

We have put together this list in an effort to serve you with the best self storage experience possible.

If you have questions not answered here, please feel free to contact our team!

We are always ready to answer your questions and respond to your concerns at STORExpress.

View our rates
Climate Controlled Options
24/7 Access at Select Locations
Unique Storage Options

Our Locations